Frequently Asked Questions

When will I receive my packer?

You can expect your packer to arrive in 6-8 weeks. Packers are customizable and handmade by our small team here at Bornwear. Packers are “restocked” every month, meaning the amount of packers that can be made within that month are now available for sale. There is no stock of standard packers. Packers are made to order, meaning they are made after your order is placed in order to fulfill customization requirements. It can take 1 - 4 weeks for your custom packer to be made. Once your packer is made, it will go through a 1 week long cleansing period before it is packaged to be shipped. Once your order has been packaged and shipped, you will receive an email with your package’s estimated time of arrival and tracking. Please allow 2-4 weeks for shipping and refer to info@bornwear.co for any questions.

When will packers be restocked?

Packers are restocked the second Friday of every month at noon PST. “Restock” does not mean there is a supply of packers ready for immediate sale, but rather the amount that can be made in a month since they are made to order. The amount for sale each month does sell out fast, typically 24 hours, so be prepared to order one on the day of restock.

How do i clean my packer?

Your packer should be washed with water and a mild soap after every use. They can be boiled to be sanitized if desired and can withstand up to 450F. Powdering is optional but recommended for softer texture and odor prevention. Talc free baby/body powders are recommended for best quality. If you happen to have a bacterial infection (like a yeast infection), avoid powdering with anything that contains starch since starch is a food for bacteria and will prolong the infection. 

How do i wear my packer?

Underwear Packing: Tight underwear can hold a packer in place, but it's not recommended for everyone. While it’s a budget-friendly option, it may not be secure enough.

Recommended Methods: A variety of packing methods include harnesses, specialized underwear, straps/pouches, and TransTape. Each has its own benefits depending on comfort, occasion, and personal preference.

Underwear and Pouches: These keep the packer off the skin and are secure but may create a larger bulge and require multiple pairs.

Harnesses: They offer a closer fit and are good for active use but can cause discomfort and wear over time.

TransTape: This option allows for realistic movement and comfort without excessive pressure against the body. However, it’s a one-time use product and may require shaving for easier removal.

Skin Sensitivity: Personal experiences with skin sensitivity and adhesive reactions are noted, emphasizing that different methods may work better for different people.

How can I cancel my order?

Please send an email to info@bornwear.co if you need to cancel your order or have any questions about it. You will receive a full refund for your order as long as it has not yet shipped. If your packer has been made but not yet shipped, you will still receive a full refund.

Can I return my packer?

Due to the nature of these products, returns are not accepted. If you have a problem with your packer, please send an email to info@bornwear.co for assistance. Depending on the nature of the issue, you might be eligible for a refund, a discount on future products, or a replacement packer. This can cover missed quality control issues, skin tone matching issues within reason, or damage done in shipment. For issues with your choices in sizing or anything within your control, that is unfortunately not eligible for refunds or replacements. However, I still would be happy to work with you and find a resolution that feels best to you given the situation. So always please reach out if you have any concerns about your order.

my tracking information says my package is lost or delayed. What should I do? 

Bornwear asks that you please wait at least 4 weeks from the date of shipment before contacting about a replacement. Although we try our best to use the most reliable postage services, delays can occur. After 8 weeks since your date of purchase, you can contact mac@bornwear.co about replacement options. 

What COUNTRIES DO YOU SHIP TO?

The countries that Bornwear currently ships to are the United States, Canada, Mexico, United Kingdom, Ireland, Wales, Australia and New Zealand. Shipping costs vary by country.

US - $5 (USPS ground advantage), $10.50 (USPS Priority Mail), & $10.50 (UPS 3 day select)

CA - $25 USD

MX - $32USD

UK - $30 USD

AU- $21USD 

NZ - $21USD 

What products will you offer?

At Bornwear our goal is to provide affordable products for our customers. Our first product is a packer-stroker. We hope to extend our shop in the near future to have harnesses that are designed to fit all products, pack & plays, STPS, and hopefully one day achieve an all-in-one product.

How do I become a tester?

Testing for the packers is now closed. Thank you to everyone who signed up and tested products for us. However, in the near future we will be sending out announcements to sign up to be testers for other products!

How can I Help the process?

We’d love to hear from you about your experiences with packers! Please fill it out our survey with your feedback. We are also open to hearing anything you want to see in a packer come to life at Bornwear! As of right now, there is only a survey for packers. Please stay tuned for more surveys and testing opportunities.

Do you happen to live in the Pacific Northwest and can sew, are an artist, an engineer, or want to offer your skillset? Reach out via email to see if Bornwear could use your expertise!

How can I Donate?

Bornwear accepts any donations to help run our trans-owned small business, you can find our gofundme here! You can help fund someone’s gender affirming journey under the “Support a Journey” tab. You can also gift a packer to someone in need, check out the “Gift A Packer” tab or find the “Gift a Packer" in the Shop.